At Roleen, 

we strive to provide the best shopping experience for our customers. 

This Shipping Policy outlines how we handle shipping products through the dropshipping model. By using our website, roleenstore.com, you agree to the following terms. 

1. Shipping Process 

• We work with dropshipping partners to ensure products are shipped directly from suppliers to customers. 

 All orders placed on the site are subject to availability by the suppliers, and as a result, some orders may take longer to arrive. 

• Orders are typically shipped within 5 business days after order confirmation, but delivery may take up to 20 days depending on the geographical location and product type. 

2. Shipping Locations 

• We ship to many countries worldwide. Please check if shipping is available to your location before completing your purchase. 

• Additional shipping charges may apply depending on your geographical location. 

3. Shipping Costs 

• Shipping costs may vary depending on the geographical location and weight of the product.

 You will be able to see the shipping cost before completing your payment. 

• In some cases, we offer free shipping for orders over a certain amount or during special promotions. 

4. Shipping and Delivery Times 

• Products are usually shipped within 5 business days after order confirmation, but delivery times may vary depending on the geographical location. 

• Shipping to remote areas may take from 5 to 20 days depending on our shipping partners. 

5. Order Tracking 

• Once your order is shipped, we will send you a tracking link so you can monitor your shipment status. 

• It may take some time for the tracking information to update after the shipment leaves the supplier. 

6. Customs and Duties 

• Some shipments may incur customs duties or taxes upon arrival in your country. 

These charges are not the responsibility of Roleen and will be borne by the customer. 

• We recommend checking your country’s local laws before making a purchase.

7. Shipping Delays • In the event of a shipping delay due to the supplier or circumstances beyond our control, we will make every effort to notify you as soon as possible. • Roleen is not responsible for delays caused by shipping carriers or customs-related issues. 

8. Address Changes or Order Cancellations • If you need to change your shipping address or cancel your order, please contact us as soon as possible via [email protected]. • If the order has already been shipped, we will not be able to make any changes to the address or cancel the order. 

9. Shipping Issues or Damage 

• If your order arrives damaged or is lost during transit, please contact us as soon as possible via [email protected]. 

• We will assist you in filing claims with the shipping carrier or finding alternative solutions. 

10. Contact Us If you have any questions about our Shipping Policy or need assistance with your order, 

please contact us at [email protected]. 

By making a purchase from Roleen, you agree to this Shipping Policy and its terms.